Subscription Terms

Effective 1 November 2026 · version 2026-11-01. AVZULO is a trading name of LAL GROUP LLC, a Florida limited liability company, 1000 Brickell Ave, Suite 715, Miami, FL 33131, USA. Contact: info@avzulo.com.

1. Business customers only. AVZULO services are offered only to businesses, including sole traders, for the purposes of their trade, business or profession. By subscribing you confirm you are not acting as a consumer.
2. The service. The AI Website Chatbot answers questions from visitors to the websites you register, using the business information you provide, and can record a visitor’s contact details when the visitor chooses to leave them. It does not make bookings, take payments or act on your behalf.
3. Your account. You must give accurate business details, verify your email address and keep your password secure. You are responsible for activity under your account.
4. Price and billing. The AI Website Chatbot costs £29 per month, billed in advance through Stripe on the same date each month. Prices exclude any VAT, sales tax or similar tax, which is added where it applies. You must give accurate tax details, such as a VAT number, at checkout. We give at least 30 days’ notice of any price change, and you may cancel before it takes effect.
5. Usage allowance. Each subscription includes up to 500 visitor messages and a fair-use AI processing allowance per calendar month. When an allowance is reached the chatbot stops answering until the next month. No overage charges are taken.
6. Your content. You keep ownership of the business information you provide and licence us to use it only to run the service for you. You must have the right to share it, and it must not include passwords, payment details or special-category personal data.
7. AI limitations. Replies are generated by artificial intelligence and may be inaccurate or incomplete; visitors are told this. You remain responsible for the information you give the chatbot and for any commitments made to your customers.
8. Acceptable use. You must not use the service to mislead people, process unlawful content, send spam, or attempt to bypass usage limits or security.
9. Availability. We aim for high availability but do not guarantee uninterrupted service. We may pause the service for maintenance or security and will tell you in advance where practical.
10. Data protection. Where the chatbot processes personal data of your website visitors, we act as your processor under the Data Processing Addendum, which forms part of these terms.
11. Cancellation and refunds. You can cancel at any time; see the Cancellation and Refund Policy.
12. Suspension and termination. We may suspend or end the service if payment fails and is not resolved, or if you seriously breach these terms. Access pauses while a payment is overdue and resumes when it succeeds.
13. Liability. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss.
14. Changes. We may update these terms and will give at least 30 days’ notice of material changes by email.
15. Governing law. These terms are governed by the laws of the State of Florida, USA, and disputes are subject to the courts of Miami-Dade County, Florida. This does not remove any rights or protections that the law of your own country gives you and that cannot be excluded by agreement.